We strongly recommend you contact us to talk through any concerns, questions or specific requests prior to purchase.
Delivery prices (includes FREE) stated cover England and Wales only. For other areas and international postage, please contact our sales team for a quote.
We take great care in ensuring products are packaged to the best standards possible, however in very rare cases, these items can get damaged by the courier companies. When you receive your item, look around for obvious damage and sign for it as damaged even if the damage is extremely minimal (Unless you are previously aware of the damage).
If the courier is not prepared to wait whilst you look over your item(s), then please sign for it as damaged as this will ensure that if the courier did damage the item, claims can still be made against the cover and therefore protect you should we need to replace any items. If you did not sign for it as damaged or unchecked you will not be covered should the item turn out to be damaged, so please sign for the item as damaged or unchecked even if you see minimal damage to ensure you are fully covered.
Delivery via a pallet network will include a palletised kerbside delivery only. For insurance purposes our couriers are not permitted to enter your building, so please ensure you have people and/or equipment to move the product into your building.
We must be made aware of any restrictions to access to the property including but not limited to overhanging / low trees / shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. We will not accept any claims for compensation arising from non / failed / refused delivery of any item where the couriers were not made aware of any points regarding access restrictions. If the item is refused / cancelled due to these restrictions, the customer is liable for all return delivery charges.
Please ensure you have measured doorways, corridors and staircases etc to ensure the goods will fit where you want them to go and that you have the necessary manpower, tools and equipment in place to get the item in situ once delivered. All items will arrive in one piece to allow the buyer to test it fully prior to dismantling. Any dismantling and reassembly of equipment will be at the buyers discretion and their own responsibility unless a specific request for assistance is made prior to purchase. Please see our installation tab for more information on our installation services.
We pay our courier for a book in service whereby they will contact you prior to delivery and agree a suitable day for delivery. Should you fail to accept delivery after agreeing with the courier you will be charged for re-delivery. Failure to make this payment will result in us cancelling the sale and refunding you minus our postage costs. If you require the equipment to be installed or simply moved into a designated room, we can provide an installation and/or removals team (please see our Installation tab). Alternatively, you are welcome to collect from our warehouse in Hinckley (LE10 3DS) free of charge. Opening hours are 9:00am to 4:00pm Monday-Friday, and a forklift is available for loading the equipment.
For returns please see see our Terms and Conditions.